Terms and conditions of use

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Terms and conditions of use

GENERAL INFORMATION

  • The terms and conditions in this section apply to any online purchase of any product from the website https://belt-concept.com/. They establish the purchase conditions and specify the rights and obligations of the Seller and the Buyer arising from the legal relationship of the sale of products sold on the website https://belt-concept.com/. The seller and operator of online operations is BELT STORE SRL, a company established and operating in accordance with Romanian law, headquartered at Str. E.A. Bieltz no. 9A, ap. 2, Sibiu, registered with the Trade Register near the Sibiu Law Court under number J32/821/27.04.2022, having unique registration code 37305659, bank account RO23 RNCB 0086 1557 5967 0001 opened at BCR – Grivita Branch.
  • The relationship between the parties is governed by the following legal regulations, to the extent they are applicable:
    • Government Ordinance no. 21/1992 on consumer protection;
    • Law no. 365/2002 on electronic commerce;
    • Government Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals.

THE ORDER

  • The Buyer can place orders by adding the product(s) to the shopping cart and then following the steps to enter contact and delivery details and select the payment method. Adding a product to the shopping cart without completing the order does not result in the registration of an order and, consequently, does not automatically reserve the product. After completion, the order details can be checked in the confirmation message sent by the Seller to the email address provided by the Buyer in the order form. By completing the order, the Buyer agrees that all the data provided, necessary for the purchasing process, are correct, complete, and true.

DEFINITIONS

  • Sales Contract – the contract under which the Seller transfers the ownership of products available on the website https://belt-concept.com/ to the Buyer, and the Buyer pays or agrees to pay their price.
  • Buyer – any legal entity, individual, or any other legal entity legally constituted under Romanian law (including the Buyer – Consumer, as defined below), who places an order on the website https://belt-concept.com/, and who, by placing the order, pays or agrees to pay the price of the ordered products and fully accepts and agrees to comply with the Terms and Conditions in this section.
  • Conclusion of the Sales Contract – the order placed by the Buyer represents a legal act (producing legal effects), subject to confirmation and acceptance of the order by the Seller. From the moment of the Seller’s acceptance of the order and the receipt of the order acceptance by the Buyer (i.e., the Buyer’s receipt of the order acceptance confirmation email sent by the Seller to the Buyer), a Sales Contract is concluded between the parties, generating rights and obligations for both parties as regulated in the present Terms and Conditions, which are an integral part of the Sales Contract.
  • Terms and Conditions – the contractual agreement between the Seller and the Buyer, in accordance with this section. At the time of submitting the order on the website https://belt-concept.com/, the Buyer fully accepts these Terms and Conditions under which the Sales Contract is concluded. The Buyer undertakes to acknowledge the Terms and Conditions in this section, which are considered accepted from the moment of submitting the order to the Seller.

THE RIGHT OF WITHDRAWAL (UNILATERAL TERMINATION OF THE SALES CONTRACT)

  • The Buyer – Consumer (excluding other Buyers who do not fall under the definition of Buyer-Consumer) has a period of 14 (fourteen) calendar days to withdraw from the Sales Contract, without needing to justify the decision to withdraw and without incurring any costs other than those mentioned below.
  • The above-mentioned withdrawal period expires within 14 (fourteen) calendar days from:

    a) the date of conclusion of the contract, in the case of service contracts;

    b) the day when the Buyer – Consumer or a third party, other than the courier and indicated by the Buyer – Consumer, takes physical possession of the products, in the case of the Sales Contract, or:

    (i) in the case where the Buyer – Consumer orders multiple products in a single order which are delivered separately, the day when the Buyer – Consumer or a third party, other than the courier and indicated by the Buyer – Consumer, takes physical possession of the last product;

    (ii) in the case of delivery of a product consisting of multiple lots or pieces, the day when the Buyer – Consumer or a third party, other than the courier and indicated by the Buyer – Consumer, takes physical possession of the last lot or piece;

    (iii) in the case of contracts for the periodic delivery of products over a specified period of time, the day when the Buyer – Consumer or a third party, other than the courier and indicated by the Buyer – Consumer, takes physical possession of the first product.

  • To exercise the right of withdrawal (unilateral termination of the Sales Contract), within the aforementioned 14 (fourteen) calendar day period, the Buyer – Consumer must inform the Seller of their decision to withdraw, using a clear, explicit, and unequivocal request/declaration, sent via email to contact@belt-concept.com or by completing the contact form available in the “Contact” section of the website https://belt-concept.com/.
  • To comply with the withdrawal deadline and for the exercise of this right to produce legal effects, the Buyer – Consumer must send the communication regarding the exercise of the right of withdrawal before the expiration of the aforementioned 14 (fourteen) calendar day period. Any withdrawal request sent after the expiration of the aforementioned 14 (fourteen) calendar day period will be considered late and the Buyer will forfeit the right of withdrawal from the Sales Contract (i.e., the right to unilaterally terminate the Sales Contract).
  • Exercising the right of withdrawal as set out in this section terminates the parties’ obligations, as the case may be: a) to perform the Sales Contract; b) to conclude a distance or off-premises contract, if the Buyer – Consumer has placed an order without receiving confirmation of acceptance from the Seller.
  • If the Buyer-Consumer exercises his right of withdrawal, under the terms and conditions mentioned above, the Seller will reimburse the Buyer-Consumer all the amounts he received as payment from the Buyer-Consumer (including transport/delivery costs) , without unjustified delays, within no more than 14 (fourteen) days from the date on which the Seller is informed of the Buyer-Consumer’s decision to withdraw from the contract, under the condition that the Buyer-Consumer returns the products within the term indicated below or receiving proof from the Buyer-Consumer that he has sent the products to the Seller, taking into account the closest date, and only if the products are in perfect working condition upon return, without defects (including aesthetic), without signs of wear or consumption. The Seller will make this refund by bank transfer to the bank account indicated by the Buyer-Consumer in the withdrawal request/declaration (the Buyer-Consumer undertakes to specify in the withdrawal request/declaration a valid IBAN account in RON, composed of 24 characters). In any case, no commissions will be charged to the Buyer – Consumer as a result of such reimbursement. The seller reserves the right to postpone the reimbursement of the amounts until the date on which he regains possession of the products and only if the products are in perfect working order, without defects, without signs of wear or consumption; otherwise, the Seller will have the right to refuse the reimbursement of the amounts to the Buyer – Consumer.
  • The Seller is not obliged to reimburse the transport/delivery costs (or other additional costs) if the Buyer – Consumer has explicitly chosen a different type of delivery than the standard delivery offered by the Seller.
  • If the Buyer-Consumer has received the ordered products, the Buyer-Consumer is obliged to return them to the Seller, by sending the products to the Seller’s work point located at the following address: BELT STORE SRL, Sos. Alba Iulia Street, no. 60, Sibiu County, in any case, within no more than 14 (fourteen) calendar days from the date on which the Buyer – Consumer notified the Seller of his decision to withdraw from the contract in accordance with the above. The term is respected if the products are sent back by the Buyer – Consumer before the expiration of the period of 14 (fourteen) calendar days.
  • The cost of returning the products will be borne exclusively by the Buyer – Consumer.
  • The product can only be returned if it is in perfect working conditions and does not show any defects (including aesthetic), signs of wear or consumption. Therefore, withdrawal from the Sales Contract (without reason) is not possible in the situation where the product has been partially used and has defects (including aesthetics), signs of wear or consumption. In the event that the product has been damaged or visibly used, the withdrawal from the Sales Contract / unilateral denunciation by the Buyer – Consumer will not be possible and the Seller will not be obliged to reimburse the costs.
  • Depending on the condition of the returned product, it will be decided whether the refund can be accepted. 
  • Only in certain situations that depend exclusively on the unilateral decision of the Seller, the latter can accept the return of the products if they have been used only once or show small signs of wear. In such cases, the Seller will check the product and establish the value (amount) that must be returned to the Buyer – Consumer (the buyer must specify a valid IBAN account in RON, composed of 24 characters).
  • Products made according to the specifications presented by the consumer or clearly customized according to the indications of the Buyer – Consumer are exempted from the right of withdrawal provided above. Therefore, if the Buyer – Consumer opts for personalization of the products (including by engraving text, characters, images or any other graphic elements on the product), then the Buyer – Consumer will not be able to exercise the right of withdrawal (to denounce the Sales Contract) provided above. Any request for withdrawal regarding such products will not produce legal effects.

ORDER PROCESSING. TRANSFER OF OWNERSHIP

  • Any order implies acceptance of the Terms and Conditions in this section. After registering the order, the Buyer will receive an automatic confirmation reply by e-mail, at which point the Sales Contract is concluded. Without prejudice to the maximum shipping and delivery terms mentioned below, as a rule the orders received are processed on the same day and the products will be shipped to the Buyer (handed over to the courier company for delivery) within 2 (two) working days from when the order has been placed. If the ordered products are not in stock, the Seller will inform the Buyer of this aspect, either by e-mail, to the e-mail address mentioned by the Buyer in the order form, or by phone, to the mentioned phone number by the Buyer in the order form. In this case, the Seller is entitled to unilaterally terminate the Sales Contract (to refuse to fulfil the order), by simple notification/communication according to the above, without requiring any other formality and without owing the Buyer any compensation, material or of any other nature. If applicable, all amounts paid by the Buyer will be reimbursed to him within 10 (ten) working days, from the date of communication of the unilateral denunciation.
  • The right of ownership of the ordered goods will be transferred to the Buyer at the time of delivery, to the delivery address indicated when placing the order, under the condition of payment by the Buyer.
  • Also, without limitation to the situations above, the Seller will be entitled to unilaterally denounce, without reason (and, if necessary, to refuse to fulfil the order), any Sales Contract concluded with any Buyer, by simple notification / communication made either by e-mail, to the e-mail address mentioned by the Buyer in the order form, or by telephone, to the phone number mentioned by the Buyer in the order form, without any other formality being necessary and without owing the Buyer any compensation, material or of any other nature. The contract will be considered terminated from the date of notification. If applicable, all amounts paid by the Buyer will be reimbursed to him within 10 (ten) working days at most from the date of communication of the unilateral denunciation.

DELIVERY

  • The products will be delivered by the courier company decided at the time of delivery. Delivery is made exclusively on the territory of Romania. Orders indicating a delivery address outside the territory of Romania will not be honored, the Seller having the right to cancel unilaterally (by a simple notification/communication either by e-mail, to the e-mail address mentioned by the Buyer in the order form, or by phone at the phone number mentioned by the Buyer in the order form) any Sales Contract concluded with a Buyer that indicates a delivery address outside the territory of Romania, without owing the Buyer any compensation, material or of any other kind the nature. If applicable, all amounts paid by the Buyer will be reimbursed to him within 10 (ten) working days at most from the date of communication of the unilateral denunciation.
  • If the payment of the products takes place by debiting the credit or debit card, according to Section 7 below (online payment with bank card through EuPlatesc), the cost of transport is 25 RON (VAT included). If the Buyer opts for payment in cash upon delivery (refund), the transport cost is 30 RON (VAT included). If the products ordered by the Buyer cannot be delivered in a single parcel/envelope with the standard dimensions indicated by the courier company, due to their volume or weight, or if the ordered products exceed the standard dimensions of a single parcel/ envelope, the Seller reserves the right to request additional transport/delivery charges/costs, but always with prior notice and prior consent of the Buyer, obtained either by e-mail or by telephone. If the Buyer agrees with the additional transport fees/costs indicated by the Seller, the Seller will fulfil the order and include the respective additional fees/costs in the invoice, which will be paid by the Buyer in cash, upon delivery of the products or in any another method indicated by the Seller and accepted by the Buyer. If the Buyer does not accept the additional transport/delivery charges/costs indicated by the Seller, the Seller will have the right to unilaterally terminate the Sales Contract, through a simple notification/communication either by e-mail, to the e-mail address mentioned by the Buyer in the order form, either by phone, at the phone number mentioned by the Buyer in the order form, without owing the Buyer any compensation material or of any other nature. If applicable, all sums paid by the Buyer will be reimbursed to him within 10 (ten) working days at most from the date of communication of the unilateral denunciation.
  • If the delivery location indicated by the Buyer in the order form is not within the courier company’s coverage area or the courier company requests additional transport/delivery charges/costs, then the Seller may opt, at its discretion, as follows:
    • The Seller will be able to bring this matter to the attention of the Buyer, either by e-mail or by telephone, to the e-mail address/phone number mentioned by the Buyer in the order form, indicating any additional transport charges/costs. If the Buyer agrees with the additional transport charges/costs, the Seller will fulfil the order and include the relevant additional charges/costs in the invoice, to be paid by the Buyer in cash, upon delivery of the products, or in any other way indicated by the Seller and accepted by the Buyer. If the Buyer does not agree with the said additional costs, the Seller will have the right to unilaterally terminate the Sales Contract, by simple notification/communication by e-mail or telephone, without owing the Buyer any compensation, material or any other nature. If applicable, all sums paid by the Buyer will be reimbursed to him within 10 (ten) working days at most from the date of communication of the unilateral denunciation;
    • Directly, without informing the Buyer of any additional transport/delivery charges/costs, the Seller will have the right to unilaterally terminate the Sales Contract, by simple notification/communication by e-mail or telephone, without owing the Buyer any compensation, material or of any other nature. If applicable, all amounts paid by the Buyer will be reimbursed to him within 10 (ten) working days at most from the date of communication of the unilateral denunciation.
  • The list of locations for which no additional fees/costs are charged by the courier company is available on www.fancourier.ro. The dispatch and delivery of the products to the Buyer is done within no more than 30 (thirty) calendar days from the conclusion of the Contract of Sale (from the date of receipt by the Buyer of the e-mail confirming the acceptance of the order sent by the Seller to the Buyer). If the Buyer is not available for delivery, he will receive a notification (via e-mail or phone) from the courier company. From the moment of sending the products and handing them over to the courier company, the Seller will not be responsible for any delays in delivery caused by the courier company and the Buyer will have the obligation to collaborate with the courier company in order to pick up the products. In addition, the Seller discharges the risks and responsibilities associated with the ordered products from the moment of their delivery to the courier company or to the Buyer / Buyer’s representative. The buyer also has the option of picking up the package from the delivery points of the courier company, the list of locations being available online on the website www.fancourier.ro.

PAYMENT METHODS

  • The buyer can opt for one of the following payment methods:  
    • In cash, upon delivery (reimbursement) – The Buyer will pay the courier both the cost of the ordered products and the cost of transport/delivery, and the courier will issue a receipt to the Buyer;
    • Online with bank card through EuPlatesc (Visa/Maestro/Mastercard).

    If you have chosen the payment method “Online by bank card”, it is necessary to fill in a form with the information about your card on the secure page of the payment processor.

    – Payments with credit/debit cards issued under the Visa and MasterCard logo (Visa/Visa Electron and MasterCard/Maestro) are made through the “3-D Secure” system developed by organizations that ensure online transactions the same level of security as those made at the ATM or in the physical environment, at the merchant.

    – “3-D Secure” primarily ensures that no information related to your card is transferred or stored, at any time, on the store’s servers or on the servers of the payment processor, these data being directly entered into the Visa systems and MasterCard.

    Important to know! – No commission is charged for bank card payments!

WARRANTY AND COMPLAINTS

  •  For each product purchased from the website https://belt-concept.com/, the Buyer benefits from a warranty in accordance with the warranty certificate provided for each product, which is communicated to the Buyer upon delivery of the product.
  • The warranty periods are:
    • Conformity warranty: 2 (two) years from the delivery of the products;
    • Commercial warranty: 30 (thirty) calendar days from the delivery of the products;
  • To benefit from the warranty, the Buyer has the following obligations and must meet the following conditions: (i) to have purchased the product from the website https://belt-concept.com/ and to have used it only for the purpose for which it was designed; (ii) to follow the usage instructions and use the product according to the instructions provided by the manufacturer; (iii) to keep the warranty certificate and the fiscal document proving the purchase of the product, the warranty being granted exclusively upon presentation of these documents; (iv) to deliver the product to the Seller in its original packaging, along with all accessories. The Buyer benefits from the warranty at the place and under the conditions specified in the warranty certificate accompanying the product.
  • Causes in which the warranty (both conformity and commercial) is not granted and where the Seller is absolved of any liability: (i) the product shows damage or deterioration of any kind, direct, indirect, or accidental; (ii) the product shows deformations, cracks, breaks, fractures, or scratches, or any other defects that are evidently the result of improper usage; (iii) excessive exposure to solar radiation; (iv) modifications made to the product by any means; (v) defects caused by failure to follow the usage, transport, and handling instructions provided in the usage instructions; (vi) flooding, burning, exposure to the sun, radiation, microwaves, any kind of chemicals, electrical discharges, improper modifications or installations, unauthorized interventions. All other provisions contained in the current legislation regarding the warranty of sold products are valid. The warranty does not cover any possible damage caused by the normal use of the product.
  • The Seller is responsible for all hidden defects of the product that exist at the time of delivery or that appear within the commercial warranty period (30 calendar days from the delivery of the products). The Seller is not responsible for apparent defects of the products existing at the time of delivery, which were not reported to the Seller within a maximum of 2 (two) working days from the delivery date. The Buyer loses the right to request any remedial measures or damages for apparent defects that are not reported to the Seller within the above-mentioned period. Any complaint must be made via e-mail to contact@belt-concept.com or by filling out the form in the “Contact” section of the website https://belt-concept.com/, and must mandatorily include the following information: (i) name and surname or, as applicable, the name of the legal entity and the contact person, (ii) valid correspondence address, (iii) valid e-mail address and valid phone number, (iv) the product defect and a clear description of it, (v) the desired remedy, (vi) the series, number, and date of the invoice.
  • Any complaint will be processed without delay and the Buyer will be informed of the findings made.

COMMERCIAL WARRANTY

  • If the product has a defect that can be removed, the product will be repaired by the Seller within a maximum of 15 (fifteen) calendar days from the date the Seller takes physical possession of the defective product.
  • If the product has a defect that cannot be removed, the product will be replaced with a product of the same kind, which will be delivered to the Buyer within a maximum of 15 (fifteen) calendar days from the date the Seller takes physical possession of the defective product.
  • If the product has a defect that cannot be removed and replacement is not possible, the Buyer will be refunded the price paid, to a bank account in RON indicated by the Buyer.

PRICES AND OFFER VALIDITY

  • All prices mentioned on the site are final and include VAT (if VAT is applicable according to current legislation). The prices are those at the date of ordering the products, regardless of any subsequent price changes.
    The Seller will issue an invoice to the Buyer for the delivered products, and the Buyer is obligated to provide all necessary information for issuing the invoice in accordance with current legislation.

DISCOUNTS

  • The Seller will have the right to offer various types of discounts/promotions, in accordance with the terms and conditions set by the Seller for this purpose. If applicable, any discount code can be used only once, unless explicitly stated otherwise. In case of multiple or abusive use, the Seller has the right to refuse the use of the discount code.

PROTECTION OF PERSONAL DATA

  • The data provided by the Buyer to the Seller is processed exclusively for the purpose of concluding and executing the contract and/or for other activities and actions derived from the conclusion and execution of the contract (e.g., issuing invoices). By placing the order, the Buyer agrees to the processing of personal data.
  • The personal data provided by the Buyer to the Seller will not be communicated to third parties without the prior consent of the Buyer, except for the transport/courier company responsible for delivery or the payment processor (if the Buyer opts for electronic payment). The provided data will be processed in accordance with the current legislation on personal data protection. Additionally, the Buyer has the right to seek legal redress.
  • The Buyer has the following rights: (i) the right to access personal data, (ii) the right to obtain rectification or deletion of personal data, (iii) the right to obtain restriction of the processing of personal data, (iv) the right to data portability, (v) the right to object to the processing of personal data. To exercise these rights, the Buyer will send a written request via email to contact@belt-concept.com or complete the contact form available in the “Contact” section of the website https://belt-concept.com/.

The Privacy Policy” section of the website https://belt-concept.com/ are fully applicable.

COPYRIGHT

  • All information presented on the website https://belt-concept.com/ (including, but not limited to, images, texts, buttons, programs, scripts and any other data) is the property of BELT STORE SRL, the use of this information without the consent of BELT STORE SRL, being punished according to the laws in force. If the Buyer identifies to third parties, on any medium, materials that fall under the copyright rights of BELT STORE SRL, the Buyer will bring this to the Seller’s attention as soon as possible.

DISCLAIMER OF LIABILITY

  • The images on the website https://belt-concept.com/ are informative and are for the purpose of presentation / example. The ordered and delivered products may differ from the images (in any way, including color, texture, wood appearance) due to the inherent differences that may appear between pictures and reality. Also, considering that wood is an organic, natural material, the pictures are approximate, the tones or patterns of the wood may differ in reality.
  • The seller reserves the right to complete and modify any information on the website https://belt-concept.com/.
  • The seller is not responsible for damages caused as a result of the site not functioning or functioning improperly.
  • The Seller’s liability towards any Buyer in case of non-delivery or improper delivery of any product is limited to the amount collected by the Seller from the respective Buyer, always conditioned by the return of the product to the Seller.

MAJOR FORCE 

  • None of the contracting parties is responsible for non-execution on time and/or improper execution – total or partial – of any obligation that falls to it under this contract, if the non-execution or improper execution of the respective obligation was caused by force majeure event, as defined by law, for reasons independent of the parties.

APPLICABLE LAW

  • The contract will be governed and interpreted in accordance with Romanian law. Any misunderstanding or dispute between the Seller and the Buyer in connection with the relations arising from this contract is to be resolved amicably, the parties agreeing to make their best efforts to resolve the dispute amicably. If the parties do not reach a resolution of the dispute within 30 days of its occurrence, then the dispute will be submitted to the competent courts in Sibiu (the parties expressly agree that the courts in Sibiu will be competent to resolve the cases).

FINAL TERMS

  • The website https://belt-concept.com/ is owned by BELT STORE SRL, which gives you the right to access and use the site based on the Terms and Conditions in this section. By accessing and using the site and/or placing an order on the https://belt-concept.com/ site, you unequivocally, irrevocably and unconditionally agree that the legal relationship between the Seller and the Buyer shall be governed by these Terms and Conditions. BELT STORE SRL has the right to modify the Terms and Conditions at any time, without prior notification, by posting the updated version on the website, and the Buyer has the obligation to read the Terms and Conditions every time he accesses the website. The buyer has the obligation to comply exactly with the Terms and Conditions on the website and cannot claim and cannot defend himself by invoking ignorance of the Terms and Conditions on the website, from the date of accessing/placing the order.
  • This document of agreement between the parties was drawn up in accordance with the legislation applicable on the territory of Romania.